Refund policy

Last updated: 8 November 2026

This policy covers ApkRunner's paid plans: the weekly, monthly and yearly subscriptions, and the 7-day pass (one payment, no renewal) when it is offered, bought on apkrunner.com or through the Chrome extension "Android Emulator Online". Every minute on a cloud device runs on a real server that we pay for, so we do not refund time that has been used. What we do refund is below.

Cancelling

You can cancel a subscription at any time, yourself: sign in on apkrunner.com/upgrade and press Manage subscription, which opens the page of our payment provider, Paddle, where you cancel it (and change the card or download invoices). Or write to hello@apkrunner.com from the email of your ApkRunner account and we cancel it. You keep your plan until the end of the period you have paid for, and nothing more is charged. Cancelling does not refund the current period.

A first payment you barely used

If you change your mind after subscribing or buying a pass, we refund the first payment of a subscription, or the pass, in full when both are true:

• you ask within 7 days of that payment, and
• you have used less than 1 hour of sessions on the paid plan.

Renewals are not covered: cancel before the next period starts if you do not want it.

Our mistakes

We always refund, whatever the time and use:

• a payment taken twice for the same period;
• a renewal charged after you had cancelled;
• a period in which the service did not work because of a fault on our side and you could not start sessions. Here we refund the period, or the part of it that was lost.

Apps that do not run on a cloud device, or run differently than on a phone, are not a fault of the service (see the terms of service). If that happens within the first 7 days, the rule for a first payment above still applies.

Your rights under the law

Where the law of your country gives you a right to cancel or to a refund, this policy does not take it away.

How to ask

Write to hello@apkrunner.com from the email of your ApkRunner account and say which payment it is about. We answer within 3 business days. The refund goes back to the card or account you paid with, through our payment provider; your bank may take a few more days to show it. When a subscription or a pass is refunded, its paid plan ends.